Projects
Chinese foreign workers of construction in Israel
Cimi - Center for International Migration and Integration
BACKGROUND
Scope of work:
Assist thousands of Chinese migrant workers living in Israel, serving as their connecting bridge to the authorities. Constantly helping translate and interpret between them and the immigration bureau.
Challenge:
The work is demanding and bears a lot of responsibilities. It requires working with a sensitive and fragile community with care and deep understanding of the Chinese culture and language.
WHAT WE DID
Communication Tools
Executing and receiving phone calls from dozens of Chinese workers a day and assisting them with various issues, while serving as a mediator between them to Governmental departments
Translation & Localization
Translating the calls and other relevant documents from Chinese to English and Hebrew or vice versa and sending daily reports
Cultural Bridging with Care
Creating a safe, familiar and warm environment for thousands of workers living far away from home, with sensitive care and attitude to their various needs
THE RESULTS
Effective Communication
The communication and handling of the thousands of Chinese workers in Israel is professional and smooth
Unique Dedicated Platform
We manage to work in a timely manner and provide solutions to the various needs of the migrant workers, creating a dedicated platform for them in Israel
Cooperation & Growth
The Chinese workers are receiving the required attention and treatment to the satisfaction of both sides. Which helps strengthening cooperation in the growing industry of construction
Her work is professional and organized, and she holds herself to high standards.
Naama Hecht | Manager of Migrant Workers Call Center
My personal perspective
While executing projects for clients in the Governmental sector there are a lot of details to take into account
There are high expectations, various demanding requirements and a tight schedule at all times.
It is thus important to keep the positive energy ongoing while holding onto the highest standards of accuracy and professionalism for the satisfaction of all stakeholders.
I'm proud to have this environment and opportunity where I can exercise those qualities while benefiting those in need, adding value to their challenging work and life conditions.
- Michelle